We love our customers, so feel free to visit during normal business hours for questions or contact us to consult with us on building your own fragrance! For now, we operate at vendor markets when the weather is cool and we announce our involvement. Watch our Instagram for more information!
At Charlie's Waxworks, we value your satisfaction above all else. If you are dissatisfied with your product, we are here to make things right. Our product replacement policy ensures that if your candle or any other item has any issues, we will gladly send you a replacement free of charge for the life of the product, even if it's been a year or more.
While we do our best to provide a delightful experience, we understand that sometimes circumstances may call for a refund. Refunds are not our primary approach, but rather a last resort after all other avenues to satisfy your needs have been exhausted. Our aim is not to hold onto your money but to ensure you find something you truly love at Charlie's Waxworks.
Your happiness matters to us, and we are committed to resolving any concerns you may have. Should you encounter any problems or require assistance, please reach out to our customer support team, and we'll do everything we can to exceed your expectations.
Thank you for choosing Charlie's Waxworks, where your satisfaction is our top priority.
Warmly & Brightly,
-Charlie
Our Privacy Policy is the same as that of GoDaddy, as we use their services to deliver our products to you. The verbiage can be found here: https://www.godaddy.com/agreements/privacy
Privacy Policy - Charlie's Waxworks
This Privacy Policy outlines how Charlie's Waxworks collects, uses, discloses, and protects your personal information when you access our website or use our services. By using Charlie's Waxworks, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information, such as your name, email address, shipping address, and payment details when you create an account, place an order, or interact with our website.
1.2 Usage Information: We may automatically collect non-personal information, such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.
2. How We Use Your Information
2.1 Order Fulfillment: We use your personal information to process and deliver your orders, respond to inquiries, and provide customer support.
2.2 Personalization: We may use your information to personalize your shopping experience, recommend products, and send you relevant offers and updates.
2.3 Communication: With your consent, we may send you promotional emails or newsletters. You can opt-out of these communications at any time.
2.4 Analytics: We analyze non-personal information to improve our website's functionality, enhance user experience, and optimize our marketing efforts.
3. How We Share Your Information
3.1 Service Providers: We may share your information with trusted third-party service providers to fulfill orders, process payments, and optimize our website's performance.
3.2 Legal Compliance: We may disclose your information if required by law or in response to legal requests or government authorities.
4. Your Rights and Choices
4.1 Access and Update: You may access, update, or correct your personal information through your account settings or by contacting us directly.
4.2 Marketing Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us.
4.3 Cookie Settings: You can manage your cookie preferences through your browser settings.
5. Data Security
We implement security measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute data security.
6. Children's Privacy
Charlie's Waxworks does not knowingly collect personal information from individuals under the age of 18. If we become aware of such data being provided to us, we will promptly delete it from our records.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those websites.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on this page. Please review this page regularly for updates.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at charlieswaxworks@gmail.com.
By using Charlie's Waxworks, you acknowledge that you have read, understood, and consented to this Privacy Policy.
Last Updated: 07/21/2023
Terms of Use - Charlie's Waxworks
Welcome to Charlie's Waxworks, an enchanting online candle store. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before proceeding with any purchase or use of our website. If you do not agree with any part of these terms, kindly refrain from accessing or using our website.
1. Use of the Website
1.1 Eligibility: You must be at least 18 years old to use our website. By using Charlie's Waxworks, you represent that you are of legal age to form a binding contract and have the legal capacity to enter into this agreement.
1.2 User Accounts: To access certain features or make purchases, you may be required to create an account. You are solely responsible for maintaining the confidentiality of your account information, including your password. Any activity occurring under your account is your responsibility.
1.3 Prohibited Activities: When using our website, you agree not to engage in any unlawful, offensive, or harmful activities, including but not limited to hacking, data mining, or distributing harmful content.
2. Intellectual Property
2.1 Ownership: All content on Charlie's Waxworks, including images, text, logos, and designs, is the property of Charlie's Waxworks and protected by applicable copyright and intellectual property laws.
2.2 Limited License: We grant you a limited, non-exclusive, and non-transferable license to access and use our website for personal and non-commercial purposes only. This license does not permit you to copy, modify, distribute, or reproduce any part of our website without our explicit written consent.
3. Products and Orders
3.1 Product Descriptions: We make every effort to provide accurate and detailed descriptions of our candles and products. However, slight variations in color, texture, or appearance may occur due to natural ingredients and manufacturing processes.
3.2 Orders and Payments: Placing an order on Charlie's Waxworks constitutes an offer to purchase our products. All orders are subject to availability and acceptance. We reserve the right to decline or cancel any order at our discretion. Payment information provided by you must be accurate, current, and complete.
3.3 Shipping and Delivery: We aim to process and ship orders promptly, but delivery times may vary depending on your location. Please review our Shipping Policy for more details.
3.4 Returns and Refunds: For information on our returns and refund policy, please refer to our Refund and Return Policy.
4. Disclaimer and Limitation of Liability
4.1 Content Accuracy: While we strive to provide accurate and up-to-date information, Charlie's Waxworks does not warrant the accuracy, completeness, or reliability of any content on our website. Use the information provided at your own risk.
4.2 Limitation of Liability: To the maximum extent permitted by law, Charlie's Waxworks shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.
5. Privacy
Your privacy is essential to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
6. Amendments
Charlie's Waxworks reserves the right to update or modify these Terms of Use at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
7. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of [Your country/state], without regard to its conflict of law principles.
By continuing to use Charlie's Waxworks, you acknowledge that you have read, understood, and agreed to these Terms of Use. If you have any questions or concerns, please contact us at charlieswaxworks@gmail.com.
Charlie Langford - Charlie's Waxworks Team
Last Updated: 07/21/2023
Charlie's Waxworks
Copyright © 2024 Charlie's Waxworks - All Rights Reserved.
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